PROPERTY MANAGEMENT
The day-to-day,
professionally managed.
We take responsibility for the ongoing management of your properties from move-in onwards.
Your dedicated Property Manager becomes the main point of contact for landlords, tenants and contractors, working behind your brand and managing the day-to-day operation of the portfolio.
- Landlord and tenant communication
- Tenant queries and requests
- Maintenance and repairs
- Contractor management
- Routine inspections and property visits
- Tenancy renewals and changes
- Check-in and check-out coordination
- Deposit administration
- End-of-tenancy processes
- Dispute management
- General tenancy administration
COMPLIANCE
Because compliance shouldn't be something you have to chase.
Property management comes with a constant stream of legal and regulatory responsibilities.
We keep track of the requirements affecting your managed properties and make sure important dates, certificates and checks don't get overlooked.
- Gas Safety Certificates
- Electrical Installation Condition Reports
- Energy Performance Certificates
- Right to Rent checks
- Licensing requirements
- Required tenancy documentation
- Certificate renewals
- Compliance records
- Landlord and tenant compliance queries
Our role is not simply to identify what needs doing — we take ownership of getting it done.
MAINTENANCE
From problem reported
to problem resolved.
Maintenance can quickly become one of the biggest demands on an agency's time.
We manage the process from the initial report through to resolution, keeping tenants informed, coordinating contractors and keeping landlords updated where required.
TECHNOLOGY
Technology helps us move faster.
Our Property Managers are supported by Hey Alfie, our AI-powered property management technology, which helps us triage tenant issues, gather information, create job briefs, communicate updates and keep maintenance moving. That means routine issues can be dealt with quickly, while our Property Managers remain responsible for judgement, communication and the overall outcome.
WE MANAGE THE MOVING PARTS.
The issue is received and assessed.
We determine the appropriate next step and whether further investigation is required.
The appropriate contractor is arranged.
We coordinate access, communication and progress.
We make sure the issue is properly closed out and records are updated.
LANDLORD & TENANT COMMUNICATION
Your relationships stay yours.
Your landlords are your clients. That's why we work behind your brand and communicate as an extension of your agency.
We deal with the day-to-day questions, requests and issues that property management generates, while keeping your agency informed when something requires your involvement.
DEPOSITS & END OF TENANCY
A smooth end
to every tenancy.
The end of a tenancy can involve multiple moving parts — inspections, cleaning, repairs, inventories, deposit deductions and negotiations.
- Check-out process
- Inventory and check-out reports
- Tenant/landlord communication
- Cleaning and contractor coordination
- Damage and dilapidations
- Deposit deduction proposals
- Deposit negotiations
- Deposit release administration
Our aim is simple: a properly managed handover with as little involvement from you as possible.
CLIENT ACCOUNTING
Your property management department can handle the numbers too.
For agencies choosing our Complete package, we can take care of the financial administration associated with the managed portfolio.
- Rent collection
- Landlord payments
- Landlord statements
- Contractor invoice payments
- Rent reconciliation
- Non-Resident Landlord administration
- Client account administration
Your agency can choose to outsource the operational management alone — or the property management and accounting function together.
PRE-TENANCY
From agreed offer
to move-in.
You've won the instruction. You've agreed the deal. Now let us take care of the administration required to get the tenancy ready.
Our Pre-Tenancy Administration & Referencing service can manage the process from agreed offer through to a ready-to-move-in tenancy.
- Goodlord tenancy setup
- Referencing
- Reference review
- Tenancy agreement preparation
- Signing process
- Deposit administration
- Required tenancy documentation
- Coordination of move-in
- Check-in arrangements
You win the business. We get the tenancy over the line.
THE BUSINESS ROCK DIFFERENCE
We don't just complete tasks.
We take ownership.
Outsourcing property management only works if you can trust the person on the other end to deal with the problem without constantly bringing it back to you.
PEOPLE
Experienced Property Managers who understand property, communicate professionally and take responsibility for their portfolios.
PROCESS
Clear systems, defined responsibilities and consistent standards — so things don't depend on one person remembering to do them.
TECHNOLOGY
Smart technology, including Hey Alfie, that supports our people, improves communication and helps us manage portfolios efficiently at scale.
YOUR PROPERTY MANAGEMENT DEPARTMENT
Whether you need someone to manage 20 properties or you're building towards several hundred, Business Rock can provide the people, processes and infrastructure behind your managed portfolio.
You don't need to build the department.
We'll be it.BOOK A CONFIDENTIAL CONVERSATION →