A first response, any time
Tenants can report an issue by web chat or phone and receive an immediate response. Issues can be logged and triaged outside normal office hours, including evenings and weekends.
OUR TECHNOLOGY · POWERED BY HEY ALFIE
Your tenants get an answer.
Day or night.
More responsive service for tenants. More time for our people to manage well.
We use Hey Alfie, an AI property management platform, to support the properties we manage around the clock. Tenants can report a problem by web chat or phone and receive an immediate response. Issues are logged and triaged — while our experienced team takes responsibility for what happens next.
See how it worksA BETTER WAY TO KEEP THINGS MOVING
Technology that supports people —
not replaces them.
Hey Alfie helps us respond, organise and keep track. Business Rock brings the judgement, relationships and follow-through that good property management depends on.
Repairs with a clear path
Every repair is tracked as a job. Our team arranges the appropriate tradesperson and keeps the relevant people updated through to completion.
Compliance kept in view
Key dates for gas safety, EICR, EPC, fire safety and licensing are tracked, with reminders well before certificates or requirements are due to expire.
FOR TENANTS
It’s easier to raise an issue — and know it’s been recorded.
A problem does not always happen between nine and five. With Hey Alfie supporting our service, tenants can report an issue when it happens. It is logged and triaged, so it can be picked up and progressed by the Business Rock team.
Where a repair is needed, our team coordinates the next steps, arranges the right tradesperson and keeps everyone informed until the job is complete.
FOR LANDLORDS AND PROPERTY OWNERS
A clearer record of what’s happening at your property.
Messages, repairs and updates are recorded against the property, creating a clear history of what has been reported and what action has been taken.
Compliance dates are tracked too, with reminders ahead of important renewals. It helps keep maintenance activity and key obligations visible rather than buried in separate inboxes.
FROM FIRST MESSAGE TO FOLLOW-THROUGH
A joined-up process.
A person responsible.
Technology helps the information move. Our team makes sure the practical work moves with it.
Report
A tenant reports a question or maintenance issue by web chat or phone.
Log and triage
Hey Alfie responds, records the issue and helps identify what needs to happen next.
Take action
Our Property Manager coordinates the response and arranges the appropriate tradesperson where a repair is needed.
Keep it moving
The job is tracked and the relevant people are kept updated through to completion.
Keep a clear record
Messages, repairs and updates remain recorded against the property for a useful history.
THE BUSINESS ROCK DIFFERENCE
Routine admin can be automated.
Good judgement cannot.
By taking care of routine responses, logging and reminders, Hey Alfie gives our Property Managers more time to focus on the properties and people behind each portfolio.
Our team remains responsible for decisions, difficult conversations, coordinating contractors and seeing issues through. The platform supports the work; experienced people take ownership of the outcome.
Smarter tools. Experienced people. Clear accountability.
ONE PLATFORM. A BETTER-SUPPORTED SERVICE.
Benefits at every point
of the property journey.
TENANTS
Help when it’s needed
A way to report issues day or night, with a clear record and updates as repairs progress.
LANDLORDS
Visibility and follow-through
Tracked repairs, recorded communication and reminders for important compliance dates.
AGENCY PARTNERS
More time for your clients
Routine administration is handled more efficiently, leaving our Property Managers more time to focus on service, judgement and ownership behind your brand.
OUR TECHNOLOGY PARTNER
Powered by Hey Alfie.
We’re proud to use innovative property management technology as part of the service we provide to our agency partners, landlords and tenants.
READY FOR A BETTER-SUPPORTED PORTFOLIO?
Let’s talk about
what better can look like.
Find out how experienced property managers, clear processes and smarter technology could work behind your agency’s brand.
Book a confidential conversation